Terms & Conditions

Terms & Conditions

Last updated: 29/4/2026

Welcome to GreeneryCraft. By using this website, you agree to the following Terms & Conditions.

  1. About This Website

GreeneryCraft is a B2B website for artificial potted plants and related decorative greenery products.

This website is intended for importers, wholesalers, distributors, retailers, and business buyers. It is not a direct retail checkout website.

  1. Product Information

We try to provide accurate product photos, descriptions, sizes, materials, and specifications.

However, product details may vary due to production batches, material updates, lighting, photography, screen display, packaging changes, or customization requirements.

All product information on this website is for reference only unless confirmed by us in writing.

  1. Quotations and Orders

Prices, minimum order quantities, sample fees, lead times, packaging, shipping costs, and payment terms are confirmed separately for each inquiry or order.

Information shown on this website does not constitute a final offer or binding contract.

An order is only confirmed when both parties agree in writing, such as by email, invoice, purchase order, or sales contract.

  1. Samples

Samples may be available upon request.

Sample costs, shipping fees, and lead times will be confirmed before shipment. Sample fees and shipping fees are generally non-refundable unless otherwise agreed in writing.

  1. Shipping

Shipping methods, delivery time, freight costs, and trade terms are confirmed separately for each order.

Buyers are responsible for customs clearance, import duties, taxes, local fees, and destination compliance unless otherwise agreed in writing.

  1. Returns and Claims

Because our products are supplied for B2B wholesale purposes, returns and refunds are handled case by case.

If there is a quality issue, shortage, wrong item, or shipping damage, please contact us promptly after receiving the goods and provide photos, videos, order information, and other supporting details.

We will review the issue and discuss a reasonable solution, such as replacement, credit, partial refund, or other agreed remedy.

Custom products, private label products, special packaging orders, and bulk production orders are generally not eligible for cancellation, return, or refund once production has started.

  1. Website Content

All content on this website, including text, images, logos, product photos, graphics, and design elements, belongs to GreeneryCraft or its content providers.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

  1. Privacy

When you submit an inquiry or contact us, we may collect and use your information to respond to your request and manage business communication.

Please review our Privacy Policy for more details.

  1. Limitation of Liability

We are not responsible for indirect, incidental, or consequential losses arising from the use of this website or reliance on website information.

Nothing in these Terms limits liability that cannot be limited under applicable law.

  1. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.

  1. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

GreeneryCraft
Email: jonathan-qin@outlook.com
Website: https://greenerycraft.com/